FAQ

Where is nudethelabel based?

We are based in Jakarta, Indonesia, and all orders are shipped from Jakarta.

Are your products ready stock?

Yes. Unless otherwise stated on the product page, all items are ready stock.

How do I choose the right size?

Please check the size guide and measurements on each product page. If you need help choosing your size, contact our customer support before placing your order.

Can I exchange my item for a different size?

Unfortunately, we do not offer size exchanges once an order has been placed. Please ensure you have selected the correct size before making your purchase.

Do you accept returns or exchanges?

We only accept returns or exchanges if you receive a defective item or an incorrect product due to our shipping error. Please refer to our Return & Exchange Policy for complete details.

Can sale items be returned or exchanged?

Items purchased during promotions or marked as Sale are final and cannot be returned or exchanged, unless they arrive with a manufacturing defect or an incorrect item is sent.

What payment methods do you accept?

We accept a variety of secure payment methods available at checkout, including Credit Card, Virtual Account, QRIS, and Bank Transfer.

Do you ship internationally?

Yes, we currently ship to Singapore and Malaysia only.

How can I track my order?

Once your order has been shipped, the tracking number will be sent to your email.

Can I change or cancel my order?

Once an order has been placed, it cannot be changed or cancelled to avoid errors and delays during processing. Please review your order carefully before completing your purchase.

How can I contact nudethelabel?

If you have any questions, feel free to reach out to us via WhatsApp or Instagram Direct Message.